What happened at work?

Describe your workplace situation and CREA will find relevant contract articles, arbitration precedents, and handbook sections to research your workplace situation.

Supporting NALC, APWU, NPMHU, and NRLCA stewards

CREA (Contract Research & Evidence Assistant) is an AI-powered grievance research platform built for USPS union stewards. Describe your workplace situation and CREA searches thousands of arbitration cases spanning 1970–2025, over 1,700 MRS documents including Step 4 settlements, and 73 USPS manuals with 18,000+ searchable sections to find the contract articles, arbitration precedents, and handbook provisions that apply to your case. CREA supports stewards across all four postal crafts: NALC (letter carriers), APWU (clerks and maintenance), NPMHU (mail handlers), and NRLCA (rural carriers). Built by Lino Miranda, a 20+ year USPS letter carrier and shop steward, CREA gives every steward access to the same research capability that used to require years of institutional knowledge. Results are delivered in seconds, with verified citations to real arbitration decisions, contract language, and official USPS documents. Browse our steward guides for free resources on filing grievances, understanding contract articles, and arbitration strategy.

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Up to 5 files. 10 MB per file. 25 MB total. PDF, PNG, JPG, WEBP.

Tip: Redact names and personal IDs (EIN, SSN, address) before uploading — we only need the facts of the issue, not who's involved. How uploads are handled

The more detail you provide, the better your results. · Not legal advice · For research purposes only

Click an example to see CREA in action:

"Can management delay mail? Entire routes sometimes go undelivered."

"Management told me I would be written up for taking video of a supervisor committing a contract violation."

"I was forced to work overtime on my NS day even though I'm not on the ODL."

"My supervisor denied my request for a steward during an investigative interview."